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Privacy Policy

Boardcertified understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of Boardcertified.com and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

We have organized this Privacy Policy under the following topics:

PART 1: Our Accreditation and Privacy Seals

PART 2: About this Privacy Policy and using Our Site and Tools

PART 3: Non-Personal Information We Collect About You

A. Cookies

B. Web Beacons

PART 4: Personally Identifiable Information We Collect About You

A. Newsletters and E-Mails To You

B. E-Mails You Send To Boardcertified.com

C. Message Boards and Other Public Forums

D. Website Registration and Other Interactive Tools on Boardcertified

E. Subscription and Membership Services

F. Children

G. Market Research

PART 5: Boardcertified Membership Manager - Registration, Use and Tools

A. Boardcertified Membership Manager - Home Page

B. Concept Unique Identifiers

C. Aggregate Data

D. Secure Message Center

E. Interactive Tools On Boardcertified Membership Manager

F. Data Warehouse Analysis

PART 6: Information Collected By Third Parties Not Acting On Behalf Of Boardcertified

PART 7: Disclosure Of Your Information

A. Disclosure to Boardcertified’s Membership Operations and Maintenance Contractors

B. Disclosure to Website Service and Content Contractors

C. Disclosure to or by Co-branded Channel Partners

D. Disclosure to Linked Sites

E. Disclosure of Aggregate Information

PART 8: How Boardcertified Handles Privacy and Security Internally

PART 9: Updating Your Information and Contacting Boardcertified Membership Services

A. Updating Your Personally Identifiable Information

B. Removing Your Personally Identifiable Information

C. Updating Your Personal Information in Boardcertified Membership Manager

D. Limitations on Removing or Changing Information

PART 10: Changes To This Privacy Policy

PART 11: Glossary

PART 1: OUR ACCREDITATION AND PRIVACY SEALS

To provide you confidence that we adhere to accepted healthcare industry privacy standards and comply with our own privacy practices, we participate in the following external, independent verification programs:

URAC - Boardcertified has been awarded e-Health accreditation from URAC, the American HealthCare Accreditation Association. URAC is an independent accrediting body that has ed and approved Boardcertified.com’s Web sites for compliance with its more than 50 quality and ethics standards that are based on the Hi-Ethics Principles. Boardcertified helped create the Hi-Ethics Principles as a founding member of the Hi-Ethics alliance. Hi-Ethics is an organization of health Web sites committed to a set of ethical principles designed to ensure that consumers can confidently realize the full benefit of the Internet to improve their health and the health of their families. To verify our compliance, click on the URAC logo. Please note that the URAC certification applies only to sites under the Boardcertified.com domain.

PART 2: ABOUT THIS PRIVACY POLICY AND USING OUR SITE AND TOOLS

This Privacy Policy applies to the Boardcertified Web sites owned and operated by Boardcertified including the Boardcertified.com site, the Boardcertified Membership Manager site, and the Medication Finder.com sites. Reference to "Boardcertified " means Boardcertified LLC., including any company that Boardcertified LLC., controls (for example, a subsidiary that Boardcertified, LLC., owns). Boardcertified Web sites include any site that Boardcertified.com owns or controls (for example, a Medication Finder.com site). Boardcertified may share information among its subsidiaries or sites that it owns or controls, but it is always protected under the terms of this Privacy Policy.

The Boardcertified Web site contains links to other sites. Once you enter another Web site (whether through an advertisement, service, or content link), be aware that Boardcertified is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every Web site that you visit through a link or advertisement on Boardcertified.com.

We hope that reading our Privacy Policy gives you a clear idea of how we manage information about you. Throughout our Privacy Policy, we have underlined various terms and hot-linked them to our Glossary or to the corresponding Section within the Privacy Policy to help you better understand their meaning.

While you may use some of the functionality of Boardcertified without registration, many of the specific tools and services on our website require registration. If you use our Web site without registering, the only information we collect will be Non-Personal Information through the use of Cookies or Web Beacons. If you choose to register with our Web site for certain Interactive Tools or other services, we require you to submit Personally Identifiable Information. Depending on the tool or service you have selected, we may also collect Personal Health Information. You are responsible for ensuring the accuracy of the Personally Identifiable Information and Personal Health Information you submit to Boardcertified . Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as contemplated in this Privacy Policy. For example, your e-mail address should be kept current because that it is how we communicate with you.

PART 3: NON-PERSONAL INFORMATION WE COLLECT ABOUT YOU

Even if you do not register with Boardcertified, we collect Non-Personal Information about your use of our Web site, special promotions and newsletters.

A. Cookies

We collect Non-Personal Information about your use of our Web site and your use of the Web sites of selected sponsors and advertisers through the use of Cookies. Every computer accesses a Boardcertified Web site is assigned a different Cookie by Boardcertified. The information collected by Cookies (I) helps us dynamically generate advertising and content on Web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our Web site and selected sponsors' and advertisers' sites, (iii) how many people open our e-mails, and (iv) for what purposes these actions are being taken. We may use Cookie information to target certain advertisements to your browser or to determine the popularity of certain content or advertisements. Cookies are also used to facilitate a user's log-in, as navigation aides and as session timers. Cookies used by Boardcertified Membership Manager are also used to restrict underage use of the tools.

Most browser software can be set to reject all Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of our Web site may not work properly but you do not have to accept our Cookies in order to productively use our site. We do not link Non-Personal Information from Cookies to Personally Identifiable Information without your permission and do not use Cookies to collect or store Personal Information about you.

B. Web Beacons

We also may use Web Beacons to collect Non-Personal Information about your use of our Web site and the Web sites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons (I) allows us to statistically monitor how many people are using our website and selected sponsors' and advertisers' sites, (ii) how many people open our e-mails, and (iii) for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of our Web sites or those of our sponsors'. We do not link Non-Personal Information from Web Beacons to Personally Identifiable Information without your permission and do not use Web Beacons to collect or store Personal Health Information about you.

PART 4: PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT ABOUT YOU

We collect Personally Identifiable Information that you provide to us when you register as a member of Boardcertified and/or when you update your member profile. We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you e-mails about Web site maintenance and updates, and inform you of significant changes to this Privacy Policy.

A. Newsletters & E-mails to You

At registration and at various times as you use Boardcertified, you will be given the option of receiving recurring informational/promotional newsletters via e-mail from Boardcertified and/or directly from third parties. These e-mails will not contain Personal Health Information. At the time you sign up for our e-mail newsletters or any time thereafter, you can choose to Opt-In to receiving additional promotional e-mails from Boardcertified.

In order to subscribe to such newsletters via e-mail, we need your contact information, such as name and e-mail address. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any e-mail newsletter. An e-mail to our automated unsubscribe service will be created on your computer. Click the "send" button. You will then be unsubscribed from that newsletter within two to three business days. You may also unsubscribe or change any of your e-mail preferences by clicking on the applicable links in your e-mail newsletter or by changing your profile within the Boardcertified Membership Manager. If you are experiencing difficulties with our automated unsubscribe service, please use our new Customer Support Form. Boardcertified Customer Service will unsubscribe you from that newsletter in four to five business days.

In some cases, when you click on a link or an advertisement in an e-mail or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of Boardcertified (see Disclosure to Third Party Contractor Web sites, below), notes or "counts" your response to the e-mail or newsletter before re-directing your browser to your selected destination; this re-direction process will not be apparent to you.

When you use Boardcertified’s "E-mail a Friend", Boardcertified e-mails the article or other content you designate to your friend's e-mail address and identifies your e-mail address as the sender. Boardcertified uses the friend's e-mail address to send your friend the particular e-mail you requested.

B. E-mails You Send to Boardcertified Health

This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to Boardcertified by e-mail. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an e-mail to Boardcertified. We try to answer every e-mail within 72 business hours, but are not always able to do so.

C. Message Boards and other Public Forums

As a service to our users, Boardcertified features message boards, chat rooms and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. We also offer online discussions moderated by medical or healthcare experts.

Any information shared (including Personally Identifiable and Personal Membership Information) that you reveal in a chat room, message board, Ask Our Expert posting or online discussion such as Boardcertified University is by design open to the public and is not a private, secure service. You should think carefully before disclosing any Personally Identifiable or Personal Membership Information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes.

D. Website Registration and Interactive Tools on Boardcertified

After you have registered as a member of Boardcertified, you may choose to use certain Boardcertified interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself including Personal Information. Some of the tools (like certain quizzes or calculators) do not retain your Personal Information, while others (like Pharmaceutical Questionnaire ) store your Personal Information in accordance with the authorization you provide at the time you use the tool.

E. Subscription Services

From time to time, Boardcertified offers users the opportunity to register for paid subscription services. Each subscription service has its own Service Agreement that governs your use of the service and the information we collect to provide the service, including your credit card information. The Service Agreement will be disclosed to you at the time of registration for that subscription service.

F. Children

We are committed to protecting the privacy of children. Neither Boardcertified nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. The parent or guardian is solely responsible for providing supervision of the minor's use of Boardcertified. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through Boardcertified for the minor.

G. Market Research

From time to time the Boardcertified market research department, or its operations contractors acting on its behalf, conducts online research surveys in order to gather feedback about our site, our sponsors and opinions on important healthcare issues, through e-mail invitations, pop-up surveys and online focus groups.

When participating in a survey, we may ask you to submit Personally Identifiable Information. This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. When a survey is sponsored by a third party, Aggregate Information of the survey results is reported to the sponsor. Personally Identifiable Information collected through market research will be used only by Boardcertified and its service providers and contractors and will not be given or sold to a third party without your consent or as otherwise permitted by this Privacy Policy. For market research surveys we will not knowingly accept survey responses from or conduct interviews with any person under the age of 18. Some surveys may provide remuneration to participants such as a small cash fee for your time or an entry into a sweepstakes for a larger prize. Each survey will disclose whether or not it is a paid survey.

In addition to collecting survey responses from our members, Cookies may be used to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may not be able to participate in some studies. Cookies may be used to connect survey data with Boardcertified site usage characteristics. You will be notified when we would like to use Cookies in this way and your consent will be requested for these Cookies.

PART 5: BOARDCERTIFIED MEMBERSHIP MANAGER - REGISTRATION, USE AND TOOLS

Boardcertified Membership Manager allows you a secure place to store your Personal Membership Information and provides tools and services in order to better manage your personal membership and the membership of your practice. Boardcertified Membership Manager requires additional registration whether you access it through (I) Boardcertified, (ii) your employer's Web site or (iii) your healthcare sponsor's website. Regardless of how you access the Boardcertified Membership Manager the following apply:

A. Boardcertified Membership Manager Home Page

Personal Information that you enter into one of the Boardcertified Membership Manager tools is used to provide your potential patient’s online with personalized and clinically relevant information on you and or your practices. Boardcertified Membership Manager creates a personal home or folio page specifically for you from this Personal Information.

B. Concept Unique Identifiers

Boardcertified Membership Manager tailors the information your potential patient’s receive based on your personal inputted Membership Manager information to reflect your interests, concerns and personal and professional membership characteristics. We attach a concept unique identifier (CUI) to every piece of information that you provide us. For example, if you complete the Specialist and indicate that you are a Plastic Surgeon, that single piece of information is tagged with a CUI that is specific to Plastic Surgery. Every user that indicates he or she would like Plastic Surgery receives this CUI tag. Each time you view your personalized Membership Manager pages, this CUI tag is matched to content from Boardcertified about Plastic Surgery, and if our automated algorithms determine that this is likely to be an important topic to you, it will appear on your personalized pages.

C. Aggregate Data

Boardcertified Membership Manager may combine, in a non-identifiable format, the Personally Identifiable Information you provide with information from other users to create Aggregate Data that may be disclosed to third parties. Aggregate data does not contain any information that could be used to contact or identify you. For example, Boardcertified Membership Manager may use information gathered to create a composite profile of all the users of a particular third party site. These third party Web sites may use this information to understand community needs and to design appropriate programs and activities on their site. Boardcertified Membership Manager will not disclose your Personally Identifiable Information to any third party without your prior permission, except as otherwise permitted by this Privacy Policy.

D. Secure Message Center

Boardcertified Membership Manager has the ability to use Personally Identifiable Information that you provide to send you personalized e-mails or secure electronic messages. During registration for the Boardcertified Membership Manager, you have the option of choosing whether you receive e-mails pertaining to your health interests, including news, announcements, reminders and opportunities. The Boardcertified Membership Manager e-mail service requires an "Opt-in" authorization from you.

Information that Boardcertified deems related to your Personal Health Information will be delivered to you through the Secure Message Center on your personal health home page.

If you decide, that you would prefer not to receive personalized e-mail or secure electronic messages through from the Boardcertified Membership Manager tool, you may "Opt-out" of the service by clicking on the settings tab on your Membership Manager home page and changing your e-mail preference. If your employer has implemented the Boardcertified Membership on your behalf, you will receive e-mail at your work-related e-mail address that has been authorized by your employer but to which you have not specifically Opted-in. These e-mails will be sent in accordance with instructions from your employer and you are not be able to Opt-out of receiving such e-mails.

E. Interactive Tools on Boardcertified Membership Manager

Interactive tools within the Boardcertified Membership Manager, gather self-reported Personal Information. In addition, certain of these tools can store Personal Information coming from third party data interchange agreements between your employer, health plan, pharmacy benefits manager and other third parties that provide data interchange services. We maintain and limit the use of that information to the Opt-in permission you have provided at the time you use the tool.

F. Data Warehouse Analysis

Upon authorization by your health plan, healthcare provider or employer, Boardcertified Membership Manager may send your Personal Membership Information in a form that cannot be used to personally identify or contact you to a data warehouse for analysis of health trends and effectiveness of health programs. We require these data warehouses to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.

PART 6: Information Collected by Third Parties Not Acting on Boardcertified Health's Behalf

Sponsors or advertisers on Boardcertified may use their own Cookies, Web Beacons or other online tracking technologies in the banner advertisements served on Boardcertified and in e-mails, special promotions or newsletters we send you. Some advertisers use companies other than Boardcertified to serve their ads and to monitor users' responses to ads, and these companies ("Ad Servers") may also collect Non-Personal Information through the use of Cookies or Web Beacons on our Web site. In certain situations, information collection may be facilitated by momentarily directing your browser to the Web site of an Ad Server or other third party acting on behalf of the sponsor, partner, or advertiser before re-directing your browser to its selected destination (e.g., back to Boardcertified to show the ad, or to the advertiser's website); this re-direction process will not be apparent to you.

We do not control these third parties' use of cookies or Web Beacons, or how they manage the non-personal information they gather through them. However, we do require sponsors, advertisers and Ad Servers who collect cookie or web beacon information through our Web site to agree that they will not collect any Personally Identifiable Information from our site without your consent. They have promised us they will not link any non-personal cookie or web beacon information collected by them on our site to Personally Identifiable Information they or others collect in other ways or from other sites except as may be described in connection with a particular program. For example, in connection with "Sponsored Links" furnished by Google, non-personal information sent by your browser to Google when you click on a sponsored link or submit a query may be used by Google as described in its privacy policy. In addition, Boardcertified's Advertising Policy is posted on our Web site and will provide additional detail about our relationship with advertisers and the companies that serve ads. You should review the privacy policy of other sites you visit or link to from our site to understand how these other sites use cookies and how they use the information they collect through the use of cookies or web beacons on their own sites. Certain Ad Servers allow you to prevent them from collecting data through the use of cookies. In order to do so, you must opt-out of such data collection with each individual site. Currently, you can Opt-out of Cookies for several Ad Servers by visiting the Network Advertising Initiative gateway Opt-out site. This website will also allow you to review the Ad Server's privacy policies.

PART 7: DISCLOSURE OF YOUR INFORMATION

Except as set forth in this Privacy Policy or as specifically agreed to by you, Boardcertified will not disclose any Personally Identifiable or Personal Membership Information it gathers from you on our website. We may only release Personally Identifiable or Personal Membership Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Membership Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

A. Disclosure to Boardcertified Operations and Maintenance Contractors

Boardcertified operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to Boardcertified. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our Web site. Unless you have Opted-out of receiving e-mails and newsletters from Boardcertified, these contractors also may have access to your e-mail address to send newsletters or special promotions to you on our behalf or to send e-mails to you for purposes such as conducting market research on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for Boardcertified. We also contractually require that our operations and maintenance contractors 1) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and 2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services as required by law.

B. Disclosure to Third Party Contractor Website

Certain content and services offered to you through our website are served on Web sites hosted and operated by a company other than Boardcertified ("Third Party Contractor Web sites"). Boardcertified does not disclose your Personally Identifiable Information to these Third Party Contractor Web sites without your consent, but you should be aware that any information you disclose once you access these other Web sites is not subject to this Privacy Policy. Boardcertified does not endorse and is not responsible for the privacy practices of these Third Party Contractor Web sites. You should review the privacy policy posted on the other Web site to understand how that Third Party Contractor Website collects and uses your Personally Identifiable Information. Boardcertified makes an effort to make it obvious to you when you leave our website and enter a Third Party Contractor Web site, either by requiring you to click on a link or by notifying you on the site before you visit the third part site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than Boardcertified, then you are on a Web site hosted by a company other than Boardcertified.

Boardcertified also provides links to sites provided by Third Party Contractor Website that have business arrangements with Boardcertified to pay commissions based on sales of products or services generated through Boardcertified.

C. Disclosure to or by Co-branded Channel Partners

Boardcertified is a contractor and provides co-branded content and services to Channel Partner Web sites hosted and operated by companies other than Boardcertified Channel Partner Websites. You can only access these co-branded content and services only through the Channel Partner Web site, and usually from the health section of these other Web sites. The co-branded Boardcertified pages that you may access through a Channel Partner Web site may have different registration processes and opportunities for information collection, and Personally Identifiable Information that you provide on these pages may be shared with the Channel Partners. Boardcertified does not share Personal Information with Channel Partner Web sites without your consent. Each of these co-branded Boardcertified Web sites has its own privacy policy posted on that site, which explains what information is disclosed by Boardcertified to the Channel Partner and vice versa. If you visit one of these co-branded Boardcertified sites, please read the privacy policy that is posted on that site, as well as the individual privacy policy of the Channel Partner Web site.

D. Disclosure to Linked Sites

In addition to the Third Party Contractor Web sites that you may access as described above, for your convenience there are links to Third Party Web sites operated by companies that are not affiliated with the Boardcertified Web site and that do not have contracts to provide content or services through the Boardcertified Web site. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. Boardcertified does not disclose your Personal Information to these Third Party Websites without obtaining your consent. Boardcertified does not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these Third Party Web sites, you should review the privacy policy posted on this other website to understand how that Third Party Web site collects and uses your Personally Identifiable Information.

E. Disclosure of Aggregate Information

Boardcertified may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a pharmaceutical company (that may or may not be an advertiser on our site) that "30% of our users live east of the Mississippi" or that "25% of our users have tried alternative medicine." Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.

PART 8: HOW Boardcertified HEALTH HANDLES PRIVACY AND SECURITY INTERNALLY

Listed below are some of the security procedures that Boardcertified uses to protect your privacy:

Requires both a personal username and a password in order for users to access their Personally Identifiable Information or Personal Membership Information.

Uses firewalls to protect information held in our servers.

Utilizes Secure Socket Layer (SSL) encryption in transmitting Personally Identifiable Information to our servers. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption.

Closely monitors the limited number of Boardcertified employees who have potential access to your Personally Identifiable Information.

Requires all Boardcertified employees to abide by our Privacy Policy and to be subject to disciplinary action if they violate it.

Backs-up our systems to protect the integrity of your Personally Identifiable and Personal Information.

Boardcertified Membership Manager provides additional protection for your Personal Information as follows:

Maintains Audit Trails so you can know who has accessed your Boardcertified Membership Manager record. This can be viewed by clicking on "Activity" in the Settings window, which is accessible from your Boardcertified Membership Manager home page.

Provides secure messaging within the Boardcertified Membership Manager tool so that information related to your personal related characteristics is sent through a secure, encrypted connection.

Provides geographic redundancy of Boardcertified servers, which enhances your ability to access your information by storing identical information at two separate, secure locations. Both sites maintain physical security through pass code locked door access and pass code authority.

Limits access to Personally Identifiable Information to authorized users. Boardcertified enables you to have full control over who has access to your Personal Information. For example, you may decide to permit your attorney or other retained professional access to the personal information you maintain within our tools. Only the person who creates a record can grant access to other users.

Despite Boardcertified’s efforts to protect your Personally Identifiable Information and Personal Membership Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

PART 9: UPDATING YOUR INFORMATION AND CONTACTING Boardcertified HEALTH

A. Updating Your Personally Identifiable Information

Boardcertified tools that collect and store self-reported data allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes.

B. Removing your Personal Information

Our customer service department will forward your complaint to the appropriate internal department for a response or resolution. We try to answer every e-mail within 48 business hours, but may not always able to do so. If you want to (1) delete your Personally Identifiable Information from our systems, (2) update the Personally Identifiable Information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, please use our Customer Support Form.

If you do not receive adequate resolution of a privacy related problem, you may write to Boardcertified Privacy Help Desk at:

Boardcertified, LLC.Attn: Privacy Department372 W Main StreetCollegeville, PA 19426

C. Updating Your Personal Information in Boardcertified Membership Manager

Self-Reported Information - Please log-in to the Boardcertified Membership Manager, access your "settings" tab, and the functions will show you how to correct, update or review your information. We remove specific Personal Information only at the request of the authorized user. In order to verify that it is the authorized user requesting removal of his/her Personal Information, we require you to send a signed statement, including your name, address, e-mail address and birth date, to the address below authorizing Boardcertified Membership Manager to remove your Personal Information from our active databases and other readily searchable media. Upon receiving your request, your specific personal identifiers stored in active databases and other readily searchable media will be removed so that you cannot be identified or associated with any Personal Information you previously provided. Mail your requests to:

Boardcertified Membership ManagerAttn: Record Removal372 W Main Street

Collegeville, PA 19426

We will notify you after your personal health identifiers have been removed.

Professionally Sourced Membership Information - For Personal Management of information at or within Boardcertified Membership Manager, your ability to correct, update or remove previously provided Personally Identifiable or Personal Information only covers information within the reasonable control of Boardcertified. We place certain restrictions on your ability to correct, update or remove professionally sourced information that you have authorized to be entered into your Boardcertified Membership Manager record. You may potentially authorize physicians, other health care providers, health plans, hospital systems, pharmacists or laboratories (or their respective Web sites) to provide data into your Boardcertified Membership Manager record. While you can remove this professionally sourced information from your record for the purpose of controlling the viewing or sharing of that information, Boardcertified Membership Manager will maintain an audit log, a notice of that transaction and a copy of the information deleted.

D. Limitations on Removing or Changing Information

Upon your request, we will delete your Personally Identifiable or Personal Membership Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Boardcertified from our servers.

PART 10: CHANGES TO THIS PRIVACY POLICY

Personally Identifiable Information - We will inform you if a material change to the Privacy Policy, which means a change that expands the permissible uses or disclosures of Personally Identifiable Information allowed by the prior version of the Privacy Policy. Your continued use of the Boardcertified Web site will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the Boardcertified Web site. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

Personal Health Information - We will inform you if a material change in the Privacy Policy is made that involves the use of your Personal Membership Information, and your express Opt-in authorization will be requested. If you choose to not accept the new privacy policy, then the current privacy policy conditions will remain in effect, so long as Boardcertified Membership Manager continues to make the functionality available. Boardcertified reserves the right to discontinue or limit functionality in all its products including Boardcertified and Boardcertified Membership Manager.

Non-Significant Changes – Boardcertified may make non-significant changes to the Privacy Policy that do no affect Personally Identifiable Information or Personal Membership Information. For these instances, Boardcertified may not notify the user of such non-significant changes.

PART 11: GLOSSARY

Aggregate Information or Data: As a website gathers individual pieces of Non-Personal Information (see definition below) from its users, it may combine similar data from many or all the users of the website into one big "batch". For example, the site may add up the total number of people in Peoria, Illinois, (but not their names) who are seeking information about weight loss and compare that to the number of people in Petaluma, California seeking the same information.

This sort of statistical information is called aggregate data because it reflects the habits and characteristics of a large group of anonymous people. Web sites may use aggregate data or share it with their business partners so that the information and services they provide best meet the needs of the users. Aggregate data also helps advertisers and sponsors on the Web know how effectively they are reaching and meeting the needs of their target audience.

browser: Short for web browser, a browser is software application used to locate and display web (Internet) pages. The three most popular browsers are AOL, Microsoft Internet Explorer, and Netscape Navigator. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats.

cache (also called cache memory): Once your Web browser accesses a web page, it references that page and the graphics on it within your computer's "cache" (or more simply, your computer takes a "snapshot" of every page you visit and stores it in the "cache".) The next time you visit that same page, your download time will be quicker as the images and much of the page is already available on your computer for your browser to reference instantly instead of waiting for the page and images to download again. Boardcertified does not cache pages.

Channel Partner Web site: A third party Web site to whom Boardcertified provides content and services for that web site's health channel. Current Channel Partner Web sites will include AOL, MSN and Lycos.

Click Stream Information: A record of all the pages you have visited during your visit to a particular Web site or the services you accessed from the site or from an e-mail. Click Stream Information is associated with your browser and not with you personally. It records the archives of your browser.

Cookie: A small data file that is stored on the hard drive of the computer you use to view a Web site. Cookies are placed by that site or by a third party with a presence on the site, such as an advertiser using a Web Beacon (see definition below) and are accessible only by the party or site that placed the Cookie (i.e. a Cookie placed on your computer by Boardcertified isn't accessed by any other site you visit but a Cookie placed on your computer by an advertiser may be accessed by any site on which that same advertiser has a presence). Cookies can contain pieces of Personally Identifiable Information (PII). Boardcertified encrypts any PII it stores in its Cookies. These Cookies often are used to make the site easier to use. For example, if you check a box to ask that we store your user name on your computer so that you don't have to enter it each time you visit the site, it's stored in a Cookie on your computer.

encryption: The translation of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file, you must have access to a secret key or password that enables you to decrypt it. This is typically done by secure computer systems.

firewall: A system designed to prevent unauthorized access to or from a public or private network. Firewalls can be implemented in both hardware and software, or a combination of both. Firewalls are frequently used to prevent unauthorized Internet users from accessing private portions of public networks. All messages entering or leaving the network pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.

Non-Personal Information: Information that is not traceable back to any individual and cannot be used to identify an individual. For example, Click Stream Information is Non-Personal Information, as is information such as gender, age, city and state when not linked with other Personally Identifiable Information.

Opt-In: Means you are actively indicating your preference to participate in a program, e-mail, feature, tool, or enhancement on a Web site. Typically, if you "Opt-in" you must provide certain information, usually Personally Identifiable Information, to the Web site or otherwise actively indicate your choice or preference to participate in the Web site program. For example, if you wish to receive a Business Helper newsletter by e-mail from Boardcertified, you must enter your e-mail address and choose the type of newsletter by checking a box next to a statement such as: "Yes, I'd like to receive a free subscription to Boardcertified's Business Helper Newsletter."

Opt-Out: Means that if you do not take some action you are indicating your preference to participate in a program, e-mail, feature, tool or enhancement on a Web site. Typically, if you "Opt-out" you must uncheck a box next to a stated preference or otherwise take some indicate action to indicate your preference not to participate in a program. For example, if you do not wish to receive promotional e-mails from Boardcertified or its sponsors, you must uncheck the box in your e-mail preference center that states: "Please send me special offers and communications from Boardcertified and/or its partners that would interest me."

password: A secret series of characters, typically alphanumeric (meaning it consists of both letters and numbers) that enables a user to access a file, computer, or program. The user must enter his or her password before the computer or system will respond to commands. The password helps ensure that unauthorized users do not access the system. In addition, data files and programs may require a password.

Ideally, the password should be something that nobody could guess. In practice, many people choose a password that is easy to remember, such as their name or their initials. This is one reason it is relatively easy to break into many computer systems.

Personal Membership Information (PMI): When your Personally Identifiable Information (PII) is combined with known health characteristics. For example, if you indicated that you have a certain disease or condition, when that information is combined with your PII, it becomes Personal Membership Information.

Personally Identifiable Information (PII) (also called Personal Information): Information that can be traced back to an individual (contrast with Non-Personal Information and Aggregate Information). Examples of PII include your name, home address, telephone number, e-mail, address, and Social Security number.

If other pieces of information are linked to PII, they also become PII. For example, if you use a nickname to chat online and give out your real name while chatting, your nickname becomes PII when linked with other PII.

server: A computer that provides services to other computers. A "web server" stores web site files and "serves" them to people who request them.

SSL (Secure Sockets Layer): A security protocol developed by Netscape for transmitting private information via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both Microsoft Internet Explorer (http://www.webopedia.com/TERM/S/Internet_Explorer.htm) and Netscape Navigator (http://www.webopedia.com/TERM/S/Navigator.htm) support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that utilize an SSL connection start with https: instead of http.

username: A name used to gain access to a computer system or program. Username, and often passwords, are required in shared systems, such as the Internet. In most such systems, users can choose their own Username and passwords.

Username are also required to access some bulletin board and online services such as Boardcertified Membership Manager.

virus: A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. Viruses can also "replicate" themselves by copying their code to other computers. All computer viruses are manmade. A simple virus that can make a copy of itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems. There are numerous virus protection programs available. See the "How You Can Protect Yourself" section.

Web Beacons (also often referenced as "clear GIFs", "web bugs", "1-by-1 GIFs", "Single-Pixel GIFs", "1 x 1 Pixels", or "clear Pixels"): Tiny graphic image files, imbedded in a web page in GIF, JPEG or HTML format, that provide a presence on the web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from the Users' browser, such as the IP address, the URL of the page on which the beacon is located, the type browser that is accessing the site and the ID number of any Cookies on the Users' computer previously placed by that server. Web Beacons can also be used to place a Cookie on the Users' browser.